Privacy Notice
Who We Are
Nutritional Wellbeing gathers and processes your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.
• Nutritional Wellbeing is here to support clients reach their health goals, it is not permitted to diagnose or claim to treat or cure medical conditions.
• Nutritional Wellbeing is here to support clients reach their health goals, it is not permitted to diagnose or claim to treat or cure medical conditions.
• Nutritional therapy is not a substitute for professional medical advice and treatment.
• Nutritional Wellbeing is not responsible for any dietary and lifestyle changes made by the client without agreement from the practitioner.
• The information provided on the Nutritional Wellbeing website is for information purposes only and not to be considered as medical advice, used to diagnose, treat or cure any medical conditions. It is recommended anyone speak to a health professional before implementing any dietary or lifestyle changes.
Nutritional Wellbeing’s registered office is at PO Box 102, Bramhall, Stockport, SK7 1YJ. We are registered on the Information Commissioner's Office Register; registration number ZA487021, and act as the data controller and data processor when processing your data. Our designated Appointed Person is Nikki Webster who can be contacted at nikki@nutritional-wellbeing.co.uk.
Information That We Collect
Nutritional Wellbeing processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.
The personal data that we collect from is:
• Name
• Date of Birth and Age
• Home Address
• Personal Email
• Business Email
• Home Telephone Number
• Mobile Telephone Number
• Special Category Data (i.e. health/medical information)
• Payment card details
• Doctors information (name, address contact number)
• Marital status
• Occupation
We collect information in the below ways:
• Electronic and Paper forms
• E-mail and messenger services (social media)
How We Use Your Personal Data (Legal Basis for Processing)
Nutritional Wellbeing takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below: -
• We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed and can be sent out to your preferred address
• We collect and store your personal data as part of our legal obligation for business accounting and tax purposes
• We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests
Your Rights
You have the right to access any personal information that Nutritional Wellbeing processes about you and to request information about: -
• What personal data we hold about you
• The purposes of the processing
• The categories of personal data concerned
• The recipients to whom the personal data has/will be disclosed
• How long we intend to store your personal data for
• If we did not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
Sharing and Disclosing Your Personal Information
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Nutritional Wellbeing uses third-parties to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.
Example: Genetic and Functional Testing labs
I work with various external testing labs and for the tests to be completed I would need to pass on your name, address and test order details to meet business and legal requirements.
And any other professionals related to health requirements identified during consultations which will be discussed with you at the time.
Safeguarding Measures
Nutritional Wellbeing takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: -
SSL, TLS, encryptions, pseudonymisation, restricted access, IT authentication, firewalls, anti-virus/malware etc
Transfers Outside the EU (if applicable)
Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. Nutritional Wellbeing does not transfer or store any personal data outside the EU.
Consequences of Not Providing Your Data
You are not obligated to provide your personal information to Nutritional Wellbeing, however, as this information is required for us to provide you with our services or to deliver your products, we will not be able to offer some/all our services without it.
How Long We Keep Your Data
Nutritional Wellbeing only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.
Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
Special Categories Data
Owing to the products, services or treatments that we offer, Nutritional Wellbeing sometimes needs to process sensitive personal information (known as special category data) about you in order to develop personalised and tailored plans for you and to better understand your health issues and goals. Where we collect such information, we will only request and process the minimum necessary for the specified purpose and identify a compliant legal basis for doing so.
Where we rely on your consent for processing special category data, we will obtain your explicit consent through a signature. You can modify or withdraw consent at any time, which we will act on immediately, unless there is a legitimate or legal reason for not doing so.